At Excel Link, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we may collect, how we use and protect that information, and the circumstances in which it may be shared. It also explains your rights and choices regarding your personal information, cookies, communications, and data retention. By using our website or services, you acknowledge the practices described in this Privacy Policy. We encourage you to read this policy carefully so you understand how your information is handled. If you have any questions or concerns about this Privacy Policy, please contact us using the information provided at the end of this page.
This Privacy Policy explains how Excel Link (“Company,” “We,” “Us,” or “Our”) collects, uses, stores, shares, and protects Personal Data when you access or use our website and services. For purposes of this Privacy Policy, “You” means the individual accessing or using the Service, or the company or other legal entity on whose behalf the individual is accessing or using the Service.
Our website is referred to as the “Website” or “Service” and is accessible at https://excelinkllc.com/.
An Account means a unique account created for you to access our Service or parts of our Service.
An Affiliate means an entity that controls, is controlled by, or is under common control with us, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Personal Data or Personal Information means any information that relates to an identified or identifiable individual. We use these terms interchangeably unless applicable law requires a specific term.
Service Provider means a person or company that processes information on behalf of Excel Link to help us operate, maintain, analyze, or provide our Service.
Usage Data means information collected automatically through your use of the Service or generated by the Service infrastructure, such as the duration of a page visit.
A Device means any device that can access the Service, including a computer, mobile phone, or digital tablet.
Yes. We use tracking technologies such as cookies to monitor activity on our Website and improve our Service.
Cookies are small files placed on your computer, mobile device, or other Device that contain information about your browsing activity on our Website.
You can configure your browser to refuse cookies or notify you when a cookie is being sent. However, if you do not accept certain cookies, some parts of our Service may not function properly.
Where required by law, we use non-essential cookies only with your consent. You may withdraw or change your consent at any time through our cookie preferences tool, if available, or through your browser or Device settings.
We may use both Session Cookies and Persistent Cookies.
Session Cookies are deleted when you close your web browser, while Persistent Cookies remain on your computer or mobile Device until they expire or are deleted.
We may use the following types of cookies:
Necessary / Essential Cookies:
These are Session Cookies administered by us. They are necessary to provide services available through the Website and enable certain features. They may also help authenticate users and prevent fraudulent use of accounts.
Cookies Policy / Notice Acceptance Cookies:
These are Persistent Cookies administered by us. They help us identify whether you have accepted the use of cookies and remember your cookie consent choices for future visits.
Functionality Cookies:
These are Persistent Cookies administered by us. They allow the Website to remember choices you make, such as account login details or language preferences, helping provide a more personalized experience.
We may use Personal Data for several legitimate business and service-related purposes.
We may use your information to:
We may contact you by email, telephone calls, SMS messages, or other equivalent electronic communications.
These communications may relate to Website functionality, products, contracted services, security updates, Account activity, customer support, or other service-related matters when reasonably necessary.
Where applicable law requires prior consent for marketing communications, we will obtain that consent before sending those communications.
You may opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
We may share Personal Data in certain circumstances when necessary to operate our Service, conduct our business, comply with legal requirements, or otherwise fulfill the purposes described in this Privacy Policy.
We may share information with Service Providers that help us monitor and analyze our Service, provide services, or communicate with you on our behalf.
We may also share or transfer Personal Data in connection with a merger, acquisition, financing, restructuring, sale of Company assets, or another business transaction.
We may share Personal Data with our Affiliates, provided that those Affiliates are required to honor this Privacy Policy.
If our Service provides public areas where users can interact or share information, any Personal Data you voluntarily post in those areas may be visible to other users and may potentially be distributed outside the Service.
We may also disclose Personal Data for other purposes when you provide your consent.
You may have the option to receive SMS messages from Excel Link.
If you choose to opt in, we may collect and store information associated with your text messaging consent, including your phone number, the date and method of your consent, and information relating to message delivery and read status.
Mobile information will not be shared with or sold to third parties or Affiliates for marketing or promotional purposes.
The phone numbers and consent records collected for text messaging are not shared with anyone for any purpose except Service Providers that technically need the information to deliver text messages.
Your consent to receive SMS messages is not a condition of purchasing or using our Service.
If you consent to receive SMS messages from us, you may receive communications related to:
Customer care and support.
Account notifications, including activity, status, or renewal reminders.
Delivery notifications and delivery status updates.
Authentication messages, including one-time passwords (OTP) and passcodes.
Security alerts, including suspicious login attempts or unusual account activity.
Marketing and promotional offers, discounts, and other promotional content.
Reply STOP to opt out. Reply HELP for support.
Message and data rates may apply. Messaging frequency may vary, and carriers are not responsible for delayed or undelivered messages.
We retain Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
We may also retain information when necessary to comply with legal obligations, resolve disputes, enforce our legal agreements and policies, or protect our legitimate business interests.
Where possible, we use shorter retention periods and may delete, aggregate, or anonymize information when it is no longer required.
Unless otherwise stated, the retention periods described below represent maximum periods, and we may delete or anonymize information sooner when it is no longer needed.
User Accounts may be retained for the duration of your Account relationship and for up to 24 months after account closure when necessary to address post-termination matters or resolve disputes.
Support tickets and correspondence may be retained for up to 24 months from the date the ticket is closed. This may allow us to respond to follow-up inquiries, monitor service quality, and defend against potential legal claims.
Chat transcripts may also be retained for up to 24 months for quality assurance and staff training purposes.
Yes. We may update this Privacy Policy from time to time.
When changes are made, we will post the updated Privacy Policy on this page.
Where appropriate, we may also notify you by email and/or through a prominent notice on our Service before significant changes become effective and update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your information.
Changes become effective when they are posted on this page unless otherwise stated.
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your Personal Data, you can contact us using the following information:
By Email:
info@excelinkllc.com
By Website:
https://excelinkllc.com/contact/
By Phone:
(917) 352-4708
